Delivery, Lead Times, Returns & Warranty Information

 

Delivery

In-stock items are typically dispatched within 1–2 working days from our UK warehouse. Standard UK mainland delivery takes 1–2 working days from dispatch.

Next-day delivery is available on request — please contact us before placing your order to arrange this.

Collection is also available and can be same or next day. Please contact us to confirm this.

Delivery charges are calculated at checkout based on your order weight and destination. For tracking and delivery information please contact us.

 

Lead Times

The majority of our products are held in stock and available for immediate dispatch.

For items that are temporarily out of stock or require special order, our team will contact you with an estimated lead time within one working day of receiving your order.

If you require a confirmed delivery date before placing an order — for example, to meet a site programme — please contact us and we will confirm availability and lead time before you commit.

 

Warranty

All Starling UK products are covered by a manufacturer's warranty against defects in materials and workmanship. Standard warranty period is 12 months.

Warranty covers manufacturing defects only and does not extend to damage caused by misuse, modification, accidental damage, or use outside the product's rated specification. Consumable parts are excluded from warranty.

To make a warranty claim, please contact us with your order number, a description of the fault, and supporting photographs where possible.

We will assess the claim and, if valid, arrange repair, replacement, or refund at our discretion.

This warranty does not affect your statutory rights under UK consumer law.

 

Returns

We want you to be completely satisfied with your purchase. If you need to return an item, please observe the following:

  • Items must be returned within 30 days of receipt.
  • Goods must be unused and in their original, undamaged packaging.
  • Please contact us before returning any items so we can issue a returns authorisation and provide the correct return address.
  • Return postage costs are the responsibility of the buyer unless the item is faulty or incorrectly supplied.
  • Bespoke or custom-made products may not be eligible for return. Returns of bespoke items are handled on a case-by-case basis.

 

Faulty or Incorrectly Supplied Goods

If you receive a faulty, damaged, or incorrect item, please notify us within 48 hours of delivery. Where possible, include photographs of the issue.

We will arrange collection at no cost to you and either replace the item or issue a full refund, at your preference.

 

Trade & Bulk Enquiries

For trade accounts, bulk orders, or any queries regarding delivery and returns, please contact our team directly.

We're happy to discuss account terms, scheduled deliveries, and site-specific requirements.